Terms of Service
Effective Date: January 1, 2025. These terms govern your access to and use of uxsero.world, our design services, and client deliverables. We believe in transparent boundaries and clear expectations. This document isn't just legal boilerplate—it's the operational agreement that keeps our Bogotá studio and our clients aligned on scope, liability, and ownership.
Quick Contact
1. Definitions & Scope
"Services" refers to UX/UI design, research, and consulting deliverables provided by uxsero. This includes wireframes, prototypes, visual design systems, and strategic documentation. "Client" refers to the entity or individual engaging uxsero for Services under a signed Statement of Work (SOW).
By accessing uxsero.world or initiating a project, you agree to these Terms. If you are entering into an agreement on behalf of a company, you warrant that you have authority to bind that entity. These Terms supersede any prior agreements unless explicitly amended in writing by both parties.
Acceptable Use
You agree not to use our services or website to conduct reconnaissance against our infrastructure, scrape deliverables, or violate intellectual property laws. We reserve the right to refuse service if usage conflicts with our ethical guidelines or Colombian law.
2. The Intellectual Property Decision Lens
Ownership isn't a single switch; it's a trade-off between control and velocity. We use this lens to define IP rights in every SOW.
Standard Assignment
Most Common- • Optimizes: Client ownership of final assets for production use.
- • Sacrifices: uxsero retains rights to showcase work in portfolio and case studies.
- • Transfer: Full IP transfer upon final payment completion.
NDA / Private Work
Negotiated- • Optimizes: Total confidentiality and competitive insulation.
- • Sacrifices: Portfolio visibility; requires higher retainer to offset exposure cost.
- • Constraint: Requires explicit legal addendum and adjusted pricing.
3. Liability & Risk Boundaries
Design is speculative; liability is not. uxsero provides design strategies based on current UX research and Colombian market context. However, implementation, development, and final business outcomes are the Client's responsibility. We do not guarantee specific conversion lifts or revenue increases.
Our maximum liability is capped at the total value of the project fee paid to uxsero. We are not liable for indirect damages, lost profits, or business interruption. This isn't about dodging accountability—it's about realistic risk allocation. Design cannot fix a broken business model.
Third-Party Dependencies: If your project relies on external APIs, libraries, or regulatory frameworks (e.g., fintech compliance), you are responsible for those constraints. We design for them, but we don't assume legal liability of them.
"The liability cap protects the studio, but the constraint list protects the project."
4. Financial Terms & Cancellation
Invoicing & Payment
Projects are billed via 50% deposit and 50% upon completion. Invoices are payable within 15 days. Late payments accrue a 1.5% monthly fee. We accept wire transfers and major credit cards.
Cancellation Policy
Client may cancel at any time. Deposits are non-refundable but are credited toward work completed to date. If uxsero cancels (rare), unused deposits are refunded in full.
Scope Change
Significant changes to scope after SOW sign-off are billed at our standard hourly rate ($120/hour). We provide transparent estimates before any additional work.
Client Obligations Checklist
To ensure project success, Clients must provide:
- Timely feedback within 3 business days.
- Access to brand assets, logos, and style guides.
- Stakeholder availability for key review sessions.
- Technical requirements from your development team.
- Alignment on success metrics (where applicable).
Questions Stakeholders Should Ask
Before engaging us, ensure your team aligns on these points. These are the questions that prevent friction later.
What is our decision authority?
Identify a single stakeholder with final sign-off power to avoid "design by committee" delays.
How will we measure success?
Define 2-3 KPIs before kickoff (e.g., reduced support tickets, improved task completion).
Are we outsourcing development?
If yes, we need their tech stack details early to design feasible components.
What is our timeline?
Rush jobs trade depth for speed. We can move fast, but research will be limited.
Do we need to keep this private?
If so, budget for the "Private Work" premium. We cannot showcase the work otherwise.
Who owns the final research?
Raw data (interviews, recordings) remains with uxsero unless explicitly purchased.
How are disputes resolved?
Mediation in Bogotá, Colombia, with jurisdiction under Colombian commercial law.
Acceptance & Right to Update
Continued use of uxsero.world constitutes acceptance of these terms. We reserve the right to update these terms to reflect changes in our services, legal environment, or business model. We will notify active clients via email 30 days before changes take effect.
Material changes (e.g., liability caps, IP ownership) require explicit re-approval for active projects. Non-material changes (e.g., contact info updates) apply immediately.